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Russian Client Relationship Co-ordinator
Central London, London

Contract type:


Gabbitas Educational Consultancy was founded in 1873 and provides schools consultancy, guardianship of overseas students and teacher recruitment in the independent sector.
Our 'Russian Office', based in London, is looking for a temporary member of staff to cover maternity leave from 26/03/2012 to 31/08/2012.

General Responsibilities and Skills:
• Answering telephone calls and taking messages in a professional manner
•Prioritising workload to meet urgent requests
•Regularly updating and maintaining files
•General computer and typing skills
•Letter writing skills appropriate to recipient
•Assisting other staff members at busy times
•Liaison with clients, schools, guardians & Gabbitas overseas offices as required
•Annual archiving

Specific Duties
Being responsible for existing students from overseas in relation to:

•Liaison with schools and guardians as to students’ welfare and academic progress as appropriate. Arrangement of attendance at parents meetings as required; ensure school documents are sent on to parents/agents as required and assist to sort out any queries/problems.
•Liaison with parents, students, schools and guardians over students' arrangements for exeats and half terms. Liaison with Gabbitas travel co-ordinator over travel and accommodation arrangements for the beginning and end of term. Arrangements to be confirmed with all parties and appropriate records maintained. Information to be passed to emergency phone holders
•Working with Gabbitas travel co-ordinator, assist in booking flights as required
•Liaising between schools and parents as required by either party
•Checking of termly funds requests prepared by the Finance Manager and the following up of late payments. Explaining end of term accounts and top up invoices to parents as required
•Providing additional services on behalf of the parents as required e.g. purchase of school uniform, booking of dental appointments etc
•Administration of daily and end of term Gabbitas guardianship documents/post

New Client Enquiries
Liaison with Senior Russian Client Consultant re:

•Responding to initial enquiries when required and providing relevant information relating to the services offered. Keeping a record of enquiries for follow up and for future marketing campaigns
•Providing estimates and invoices for the chosen service and ensuring payment is received
•Registration of the student with Gabbitas and collection of all detailed information required, including medical information.
•Entering information onto the guardianship database and updating as required and on an annual basis
•Creation of manual student files and filing of relevant documents relating to the student’s education in the UK as required

The Suitable Applicant will have:

•Excellent communication skills in dealing with potential clients, schools etc
•Plenty of initiative
•First class organisational skills & the ability to prioritise work and to meet deadlines
•Attention to detail
•Ability to deal with people at all levels of seniority
•Relevant office skills
•Excellent telephone manner
•Smart and professional appearance
•Willingness to learn
•Sense of humour
•Ability to work as part of a team and individually
•Flexible attitude
•Ability to correspond and speak in Russian fluently

All applicants to supply two references, a copy of their current CV and a covering letter giving details as to why they would be suitable for the job. All applicants must also have the relevant visa to work in the UK.

Annual salary £19,000
Имя:  Gabbitas
Контактный телефон:  02077340161
Работа:  Администратор
Зарплата:  £19,000
Регион:  Central London

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