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CUSTOMER SERVICE REPRESENTATIVE


SENIOR CUSTOMER SERVICE REPRESENTATIVE
Posted: 09/08/10
Recruiter: Appointments Bi-Language
Reference: CB01
Type: Permanent Vacancy
Language: English, German, Russian
Salary: £20000 - £25000 per annum + Pension (6% employer contribution), BUPA
Benefits:
Location: London
Description:
JOB TITLE
Senior Customer Service Representative
SALARY £20000 - £25000

THE COMPANY

American based leaders in the lighting control and energy market. They have a reputation for training and developing staff and continually innovating in order to remain at the forefront of the market.

THE ROLE

● Looking after customers by resolving all queries/issues
● Answering Calls - 20%
● Dealing with shipping queries - 10%
● Resolving customers queries in order to keep them happy 20%
● Responsible for resolving credit/return queries - 10%
● Training of team members - 10%
● Projects like creating training manual for CS team - 10%

REQUIREMENTS

● Essential - able to speak German and Russian
● Previous experience working in customer service team
● Politeness, Focus, Ability to work under pressure, Efficiency, Professionalism and
Patience
● Require a great knowledge of Lutron products, Understanding of JDE and other
Lutron systems
● Ability to build strong relationships with customers, sales team and colleagues in
CB
Имя:  agy
Контактный телефон:  02070923939
E-mail:  share1017@hotmail.com
Работа:  Секретари, офис
Зарплата:  £20000 - £25000
Регион:  London

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